Privacy Policy

1 Information We Collect

1.1 Information You Provide Directly

When you register for an Account with itu777, we collect the following personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (KTP number or passport number) for age verification and KYC (Know Your Customer) compliance.
• Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code).
• Account Credentials: Username, password (stored in hashed format), and security questions for account access and recovery.
• Financial Information: Bank account details (bank name, account number, account holder name) and e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account numbers) for deposits and withdrawals. We do not store credit card CVV codes or full card numbers.
• Verification Documents: Scanned copies or photographs of government-issued ID (KTP or passport), proof of address (utility bill, bank statement), and selfie photographs for identity verification purposes.
• Communication Data: Messages, emails, live chat transcripts, and other communications you exchange with our customer support team.

1.2 Information Collected Automatically

When you use the itu777 Platform, we automatically collect certain technical and usage data:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider (ISP), geographic location (country, city, time zone derived from IP), connection speed, and network type (Wi-Fi, cellular).
• Usage Data: Pages visited, features used, time spent on each page, click patterns, navigation paths, referral URLs, search queries within the Platform, and timestamps of all activities.
• Gaming Activity: Bet history, game selections, wager amounts, win/loss records, bonus claims, deposit and withdrawal transactions, balance changes, and gameplay sessions.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to recognize your device, remember your preferences, analyze Platform performance, and deliver targeted content. See Section 8 for detailed cookie information.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment status, and fraud risk assessments from banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.).
• Identity Verification Services: Age verification results, ID authentication status, and fraud prevention data from third-party KYC service providers.
• Affiliate Partners: Referral source information if you accessed itu777 through a partner or affiliate link.
• Social Media Platforms: If you choose to link your Account to social media (optional feature), we may receive basic profile information such as name, email, and profile picture.

2 How We Use Your Information

itu777 uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your gaming Account
• Verify your identity and age to comply with legal requirements (minimum age 21)
• Process deposits, withdrawals, and other financial transactions
• Facilitate gameplay, track bets, calculate winnings, and update your Account Balance
• Provide customer support and respond to your inquiries
• Communicate important Account notifications, transaction confirmations, and security alerts

2.2 Legal Compliance and Security

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Prevent fraud, money laundering, underage gambling, and other illegal activities
• Detect and prevent bonus abuse, multiple Accounts, and Terms of Service violations
• Enforce our Terms and Conditions and resolve disputes
• Respond to legal requests, court orders, and government investigations
• Maintain audit trails and transaction records as required by our international gaming license

2.3 Platform Improvement and Analytics

• Analyze usage patterns to improve Platform performance, functionality, and user experience
• Conduct A/B testing and feature development research
• Monitor game fairness, RTP (Return to Player) percentages, and payout accuracy
• Generate aggregated, anonymized statistics and reports (no individual identification)
• Optimize mobile app performance and compatibility across devices

2.4 Marketing and Promotional Communications (With Your Consent)

• Send promotional offers, bonus announcements, and special event notifications via email, SMS, or push notifications (you may opt out at any time)
• Personalize bonus offers and game recommendations based on your preferences and gameplay history
• Invite you to participate in tournaments, leaderboards, and loyalty programs
• Conduct customer satisfaction surveys and feedback requests

3 Data Sharing and Disclosure

3.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the Platform and delivering the Services. These providers are contractually obligated to protect your data and use it only for the specific purposes we authorize. Third parties with whom we may share data include:

• Payment Processors: Banks, e-wallet providers, and payment gateways (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Providers: KYC service providers who verify your age, identity, and address to comply with regulatory requirements.
• Game Providers: Software studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, etc.) who deliver game content and require basic session data to operate their games on our Platform.
• Cloud Hosting and Data Storage: Infrastructure providers who host our servers, databases, and backup systems in secure, encrypted environments.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms used by our support team to assist you.
• Analytics and Monitoring: Tools that help us analyze Platform performance, detect technical issues, and understand user behavior (all data is anonymized where possible).
• Marketing Platforms: Email delivery services and SMS gateways used to send promotional communications (only if you have opted in).

3.2 Legal and Regulatory Obligations

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Enforce our Terms and Conditions or investigate Terms violations
• Protect the rights, property, or safety of itu777, our users, or the public
• Respond to requests from our licensing authority or gambling regulators
• Cooperate with law enforcement investigations related to fraud, money laundering, or other criminal activity

3.3 Business Transfers

If itu777 is involved in a merger, acquisition, asset sale, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity. In such cases, we will notify you via email and/or a prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

3.4 No Sale of Personal Data

itu777 does not sell, rent, or lease your personal information to third parties for marketing purposes. We may share anonymized, aggregated data that does not identify you personally for industry research, trend analysis, or business reporting purposes.

4 Data Retention

itu777 retains your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

After the applicable retention period expires, we will securely delete or anonymize your personal information unless we are legally required to retain it for a longer period. Anonymized data that does not identify you personally may be retained indefinitely for statistical and research purposes.

5 Data Security

itu777 employs industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption in Transit: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption (the same encryption standard used by banks).
• Encryption at Rest: Sensitive data stored in our databases (including passwords, financial information, and KYC documents) is encrypted using AES-256 encryption.
• Password Hashing: User passwords are hashed using bcrypt with a high computational cost, making them virtually impossible to reverse-engineer even in the event of a database breach.
• Access Controls: Personal data is accessible only to authorized itu777 employees and contractors who require access to perform their job functions. All access is logged and monitored.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and regular vulnerability scanning.
• Two-Factor Authentication (2FA): We offer optional 2FA for Account login to add an extra layer of security (SMS or authenticator app).
• Regular Security Audits: Our systems undergo periodic security audits and penetration testing by independent cybersecurity firms.
• Secure Data Centers: Our servers are hosted in certified data centers with 24/7 physical security, environmental controls, and redundant power and network connections.

6 Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you. You can view most of your Account information directly in your Account dashboard. For additional data, contact our support team.
• Right to Rectification: You can update or correct inaccurate or incomplete personal information through your Account settings or by contacting customer support.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal information, subject to legal retention obligations (e.g., we must retain transaction records for 7 years for regulatory compliance). To request Account deletion, contact support with your request.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances (e.g., while disputing data accuracy). Note that restricting processing may prevent you from using certain Services.
• Right to Data Portability: You have the right to receive a machine-readable copy of your personal data and to request that we transfer it to another service provider (where technically feasible).
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing emails via the unsubscribe link or Account settings.
• Right to Withdraw Consent: Where we rely on your consent to process personal information (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at support [at] itu777.cam with your request. We will respond within 30 days of receiving a valid request. We may ask for proof of identity before fulfilling your request to prevent unauthorized disclosure of personal information.

7 Cookies and Tracking Technologies

itu777 uses cookies (small text files stored on your device) and similar tracking technologies to enhance your experience on the Platform. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly, including session management, authentication, load balancing, and security. These cookies cannot be disabled without severely impairing Platform functionality.
• Performance Cookies: Collect anonymized information about how you use the Platform (pages visited, time on site, error messages) to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences (language, currency, game favorites, layout settings) to provide a personalized experience across sessions.
• Marketing Cookies: Track your activity across the Platform and other websites to deliver targeted advertising and measure campaign effectiveness (used only with your consent).

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies will prevent you from logging in and using the Services. For more information about managing cookies, visit your browser's help documentation.

8 Children's Privacy

The Services are strictly intended for individuals aged 21 years or older. itu777 does not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and permanently close the associated Account. All funds in such Accounts will be forfeited as per our Terms and Conditions.

If you are a parent or guardian and believe your child has provided personal information to itu777, please contact us immediately at support [at] itu777.cam so we can take appropriate action.

9 International Data Transfers

itu777 operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from those in Indonesia.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by data protection authorities
• Data Processing Agreements (DPAs) with all third-party processors
• Ensuring that data is transferred only to countries with adequate data protection frameworks
• Implementing technical and organizational measures to protect data during transfer and storage

10 Changes to This Privacy Policy

itu777 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Effective Date" at the top of this Policy
• Notify you via email to the address associated with your Account
• Display a prominent notice on the Platform for at least 30 days
• Request your consent if required by applicable law

Your continued use of the Services after the updated Policy becomes effective constitutes your acceptance of the changes. We recommend reviewing this Policy periodically to stay informed about how we protect your information.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Email: privacy [at] itu777.cam (dedicated privacy inquiries address)
• General Support Email: support [at] itu777.cam
• Live Chat: Available 24/7 through the Platform (Indonesian-speaking agents 08:00–24:00 WIB)
• WhatsApp: Available 08:00–22:00 WIB daily (number displayed after login)

For formal data protection inquiries or to exercise your privacy rights under applicable data protection laws, please direct your correspondence to our Data Protection Officer (DPO) at the email address above. We will respond to all requests within 30 days.